Question 1

How do I place an order?

Accepted Answer

Browse our catalog, open a product, choose any options (and installation if available), then add it to your cart and check out. You'll get an order confirmation by email.

Question 2

Do I need an account to order?

Accepted Answer

You can browse freely, but you'll need a quick account to place an order so you can track it and manage installation bookings.

Question 3

Can I change or cancel my order after placing it?

Accepted Answer

Yes, if it hasn't shipped yet. Contact us as soon as possible and we'll cancel or amend it. See our Cancellation Policy for details.

Question 4

Where do you deliver?

Accepted Answer

We currently deliver to serviceable pincodes shown at checkout, focused on Mumbai, Thane, and Pune. As a growing startup, our coverage is expanding — enter your pincode on the product page to check availability.

Question 5

How long does delivery take?

Accepted Answer

Delivery timelines are shown on each product page (typically a few business days depending on the item and your location). You'll receive tracking once your order ships.

Question 6

How much does shipping cost?

Accepted Answer

Shipping costs, if any, are calculated and shown clearly at checkout before you pay. Some products include free delivery.

Question 7

Can I track my order?

Accepted Answer

Yes. You'll get tracking details by email, and you can check status anytime under 'My Orders' in your account.

Question 8

What is your return policy?

Accepted Answer

Eligible products can be returned within the return window listed on the product page, provided they're unused and in original packaging. See our Refund Policy for full details.

Question 9

How do I start a return?

Accepted Answer

Go to 'My Orders,' select the item, and choose 'Request Return,' or contact support. We'll guide you through pickup or drop-off.

Question 10

What if my product arrives damaged?

Accepted Answer

We're sorry if that happens — contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund.

Question 11

Which products include installation?

Accepted Answer

Installation is available on eligible products (like doors and wardrobes) and is clearly marked on the product page. You can add it at checkout.

Question 12

How much does installation cost?

Accepted Answer

Installation pricing starts at ₹499 and is shown upfront on eligible products before you pay, so there are no surprises.

Question 13

When will the installer come?

Accepted Answer

After your product is delivered, your assigned installer coordinates a convenient time with you. You'll receive their details in advance.

Question 14

What if I'm not satisfied with the installation?

Accepted Answer

Let us know right away. We'll work with the installer to fix the issue, and our support team will follow up until it's resolved.

Question 15

Are your installers verified?

Accepted Answer

Yes. Every installer is ID-verified before they're approved to take jobs on FurnishHub.

Question 16

Can I request a specific installer?

Accepted Answer

Installers are assigned based on your location and availability. If you have a preference or concern, contact support and we'll do our best.

Question 17

What payment methods do you accept?

Accepted Answer

Accepted payment options are shown at checkout. All payments are processed through secure, encrypted channels.

Question 18

Is it safe to pay on FurnishHub?

Accepted Answer

Yes. We don't store your full card details, and payments are handled by trusted payment processors over secure connections.

Question 19

Why do you have a limited number of products?

Accepted Answer

We're a newly launched startup and intentionally keep a small, curated catalog we can stand behind. We add new products regularly — join our newsletter to hear first.

Question 20

Do products come with a warranty?

Accepted Answer

Warranty coverage depends on the product and seller, and is listed on the product page where applicable. Keep your order confirmation as proof of purchase for any warranty claims.

Frequently Asked Questions

Orders

Shipping

Returns

Installation

Workers

Payments

Product Availability

Warranty